To our valued clients and the public,
I, Nafisur Rahman, as the CEO and Founder of MonkMoney PTY LTD, wish to clarify and reassert our firm’s stance on our business policy.
At MonkMoney PTY LTD, we prioritize transparency and compliance with regulations to ensure the best interests of our clients. To maintain clarity and uphold ethical standards, we have established the following business policy:
By adhering to these policies, MonkMoney PTY LTD aims to foster trust, maintain integrity, and deliver valuable services to our clients. Should you have any questions or require clarification, please do not hesitate to contact us.
Last Update: April 4, 2024
Dear Clients,
We are both proud and humbled to announce that our client base has been reaching incredible milestone for clients globally. This achievement is a testament to the trust and confidence you have placed in us, and we are profoundly grateful for your unwavering support.
However, with such rapid growth comes the need for certain adjustments to ensure the continued quality and efficiency of our services. We would like to share an important update regarding our operational procedures:
Our dedicated team of admins has been working tirelessly around the clock to address your queries and finalize business plans. As we strive to maintain our high standards amidst the increasing daily workload of more than 800 business plans, we must adjust our processing timeframes.
Effective immediately, all agreements will now be processed and sent to our clients within a timeframe of 7 business days. We are committed to ensuring that, Insha'Allah (God willing), you will receive all business plan within this new window.
Furthermore, we kindly remind you that our operational weeks conform to Australian business days. Therefore, please note that Saturdays and Sundays are designated as weekends and are not included in the business day count.
We appreciate your understanding and patience as we implement this change. Our commitment to providing you with exceptional service remains unwavering, and we are confident that these measures will enhance our ability to serve you better.
Should you have any questions or concerns regarding this notice, please do not hesitate to reach out to our customer support team.
Thank you once again for your continued partnership and trust in MonkMoney PTY LTD.
Sincerely,
MonkMoney PTY LTD Management