The purpose of the Complaints Policy (this Policy) is to set out how MonkMoney will deal with customer complaints.
MonkMoney values customer feedback and views customer complaints as a mechanism to provide us with valuable feedback and an opportunity for us to learn and improve the operations of our business, in addition to complying with the relevant regulatory and legislative requirements in providing customers with all the information they need to raise a complaint with us.
MonkMoney values customer feedback and views customer complaints as a mechanism to provide us with valuable feedback and an opportunity for us to learn and improve the operations of our business, in addition to complying with the relevant regulatory and legislative requirements in providing customers with all the information they need to raise a complaint with us.
We want you to have a good experience when investing with us. If you are dissatisfied or have a complaint about your investment, please contact us using one of the below methods:
Email: contact@themonkmoney.com
When lodging a complaint with us, please provide us with your:
Full name
Contact details
Details of your complaint and
The outcome you are seeking
We pride ourselves on our customer service and will endeavour to solve your concerns fairly and quickly. Once we receive your complaint, we will:
Acknowledge and record your complaint within 24 hours (or one Business Day);