Privacy Policy

Last Update: January 1, 2024

The purpose of the Complaints Policy (this Policy) is to set We’re committed to respecting your privacy. The Privacy Act 1988(Cth) regulates how we handle your personal information, including how we collect, use, disclose and secure it.

By using the App, you consent and agree to your personal information being collected and used by us and other parties as explained in this privacy statement. If we don’t collect this information, then we may not be able to provide the products or services you request.

The type of information about you we collect and use includes your name, date of birth, contact details (including your address (postal or email) and contact number), tax file number and other information that you provide when opening your account, as we well as records of your account transactions and the balance of your MonkMoney account.

We may collect and use your personal information:

  1. 1. When you ask us to provide you with information about our products or services;
  2. 2. To arrange, provide, manage and improve financial products and services for you (this includes processing your application for a financial product, and opening, administering and maintaining your membership/client account and records);
  3. 3. To identify you and investigate and protect against fraud and unlawful activity;
  4. 4. To comply with laws which apply to us (including anti-money laundering and counter-terrorism financing laws and the Superannuation Industry (Supervision) Act 1993 (Cth)), assist regulatory authorities and protect our lawful interests;
  5. 5. Subject to our legal obligations and any request to unsubscribe from direct marketing, to provide you with promotional information about financial products and services (we may also share your personal information with our related bodies corporate and joint promotion partners for this purpose).

Your personal information may be provided confidentially to external service providers, including any trustee, custodian, auditor, taxation adviser, legal adviser and information technology consultants. We may also provide your personal information to external service providers to verify your identity.

We may disclose your personal information to our related companies located in Australia, but only so those related companies can assist us with functions relating to managing your account.

Additionally, your personal information will be disclosed if required by law to do so.